LCD / DLP TV Lamps
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Return Material Authorization
Prior to shipping any equipment back to International Light for service including routine recalibration, a Return Material Authorization must be obtained by contacting our Customer Service department via phone, fax, or e-mail. Goods received with no paperwork are assessed a $25.00US handling fee. Please be sure to include a packing list on the OUTSIDE of all shipments.
*Please review our "Troubleshooting guide" prior to contacting customer service for repair return.
CONTACTING CUSTOMER SERVICE:
By Phone: 978-818-6180
By Fax: 978-818-6181 ATTN: CUSTOMER SERVICE
By E-Mail: 
Any equipment received for service without an RMA in our system will be held in quarantine pending confirmation and service will likely be delayed.
When requesting an RMA, please provide the following information:
- Model number and serial number information of all equipment being returned.
- Bill to: and ship to: address information including point of contact, phone and fax numbers, special delivery identifiers (room number, building number, door, etc.).
- Please specify the service requested, calibration or repair. Please document to the best of your ability any malfunctions or damage when sending equipment to IL for repair.
- Please document any special calibration requirements (specific wavelengths, distances, etc.)
- Please specify return shipment method, including carrier and level of service. Shipment cost is prepaid and added to the invoice unless otherwise specified. If collect shipment is required, please provide the shipping account number for the carrier of choice.
This includes any meters, detectors, or any elements attached to the detectors such as optical filters, diffusers, or input optics. IL meters normally have a model/serial number label attached to the back or the rear panel. IL detectors have an IL model/serial number lable attached to the side of the detector head. Attached elements such as filters, diffusers, and input optics are normally screwed into the face of the detector and have model number and serial number information etched on the side.
IL requires the purchase order number or credit card information at the time the RMA is requested. We cannot issue an RMA number without this information.
It is important that this procedure be followed and all information be provided when obtaining an RMA number in order to ensure prompt, accurate service of your equipment.
CONTACTING CUSTOMER SERVICE:
By Phone: 978-818-6180
Fax: 978-818-6181 ATTN: CUSTOMER SERVICE
By E-Mail:
