Customer Success Stories

ILT asks all of our Customers if they would complete our Online Customer Satisfaction Survey to let us know how we handled their orders. Here are some of their recent responses:

ILT Customer Satisfaction Survey Results:

Position: Lab Manager
Product: ILT950
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Jill F. is the best.

 

Position: Co-Owner, Sign Company
Product: ILT-PLN-30-12
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments? ILT is the only LED's our company buys
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: ILT is a great company to work with. We have not had any issues with them since we started doing business with them over 5 years ago. We will continue to purchase ILT products whenever we need LED's or LED drivers.

 

Position: Calibration Coordinator
Product: Medical Technology
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Good
Additional Comments: Very quick on response for service request including quote and turnaround time.

 

Position: Technician
Product: uv light tester
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Somewhat Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: good feedback and get equipment back quickly

 

Position: Purchasing
Product: instrument calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Have been working with ILT for many many years, as in 16+. They are always professional in their work and customer service and sales/technical help.

 

Position: Lab Tech
Product: ILT10 Light meter
Recommend ILT to Others? Yes
Any Additional Comments? Great price and fast shipment
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Great price and fast shipment. Thanks for the great service!

 

Position: Senior Project Engineer
Product: ILT2400
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: I approached International Light from the online form and the e-mail responses and Jill's responses were quick and thorough - an enormous help!

 

Position: Equipment Specialist
Product: Calibration Services
Recommend ILT to Others? Yes
Any Additional Comments? Julie in the calibration department has provided excellent service and responds to many of my calibration needs. I would highly recommend contacting International Light for any Radiometer Dosimeter needs.
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments? Keep up the good work - thanks !
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Other Important Company Characteristics: Always a quick response either by phone or email
Additional Comments: Thanks again for making my job easier.

 

Position: Calibration Manager
Product: Radiometer Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: We are very pleased with the products we have onsite. Reliability and calibration service has been great.

 

Position: office assistant
Product: Instrument Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Keep up the good work.

 

Position: Paint Technology Engineer
Product: L9389 Lamps
Recommend ILT to Others? Yes
Any Additional Comments? Very Quick shipment, perfect service
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Very Quick shipment, perfect service

 

Position: Senior Medical Physicist
Product: AUV 1471 Photometer/Radiometer
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Very helpful staff and easy to navigate website.

 

Position: Admin
Product: ILTCPY-W50A-4K1
Recommend ILT to Others? Yes
Any Additional Comments? Great quality products
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Prompt shipping

 

Position: Principal Scientist
Product: Germicidal meter CE
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: All of my needs were met with this purchase and interactions


Position: Office Manager
Product: Awning Illuminator
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Other Important Company Characteristics: Quick Shipping
Additional Comments: I like using this company because they're super efficient in getting the materials I ordered processed and shipped super fast!

 

Position: Equipment Coordinator
Product: ILT1400A Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Turnaround time on requests and calibration is excellent. Thanks!

 

Position: Project Manager
Product: ILT60-SLV-W50CA
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: It is a pleasure working with Andrea. She answers correspondence promptly and I have my orders in a day.

 

Position: Customer Service
Product: ILT1400A Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Thank you.

 

Position: Engineer
Product: ILT-1x1-W65-025 LED Sign Modules
Recommend ILT to Others? Yes
Any Additional Comments? Tabitha was a great help, easy to deal with
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Thanks for all the help

 

Position: Owner
Product: ILT LED Cooler Lights
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Keep up the good work.

 

Position: Office Administrator
Product: ILT1400A Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent

 

Position: Quality Engineer
Product: Radiometer and light cell calibration
Recommend ILT to Others? Yes 
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: We are very pleased with the products we have purchased in the past and with the calibrations services provided.

 

Position: QA Manager
Product: ILT550
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: As QA Manager, I would like to have any subsequent annual calibration certs e-mailed to me for regulatory reasons.

 

Position: Sr Project Manager/Purchasing
Product: LED Lighting Products
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: The team at ILT have done nothing but exemplary work setting us up with the right product for the application. They have taken all of the guess work out of this component of our store fixture packages.

 

Position: Research Associate
Product: ILT1700 Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Appreciate the quick turnaround for calibrations and the phone technical assistance.

 

Position: Purchasing Admin
Product: LED
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent 
Additional Comments: I would recommend your products

 

Position: Associate Scientist
Product: ILT1400
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent 
Additional Comments: Thank you for your assistance.

 

Position: Executive Office Manager
Product: L6409-G Light Source
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent 

 

Position: Program Coordinator
Product: CaseLight LED Cooler Lights
Recommend ILT to Others? Yes
Any Additional Comments? My company uses ILT all the time for our cooler/case lighting and we have recently begun trying other products as well!
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments? Ease of installation and quality go a long way in the LED retrofit business, these qualities keep us loyal customers
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Other Important Company Characteristics: ILT employees have come to visit the branch and have always been super nice and informative. Come back for lunch anytime!
Additional Comments: Keep making LED's and well keep buying from ya!

 

Position: Owner
Instrument: ILT36-SF-W50
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: I ordered a full LED cooler upgrade. Customer service was great. Pricing was good and finished product looks awesome.

 

Position: Service Manager
Instrument: LED Lighting Division Fixtures
Recommend ILT to Others? Yes
Any Additional Comments? Andrea has been very helpful.
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: This product has helped us expand into a new market with our service to a major customer.

 

Position: Research Chemist
Instrument: ILT 490
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments? We plan to purchase an additional ILT 490
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Ease of ordering and quick delivery also important and ILT performed well.

 

Position: Manager
Instrument: ILT1400A Calibration
Recommend ILT to Others? Yes
Any Additional Comments?
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: I really appreciate having the automatic RMA# sent to me for the calibration of our meter, not many companies do that, thanks.

 

Position: Quality Control Tech.
Instrument: Light Bus Model 390B
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: It's been nice doing business and look forward to future business.

 

Position: Sr. Program Manager
Instrument: ILT10C
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Other Important Company Characteristics: Easy to find what I needed on the website. Calibration accuracy/traceability is very important.
Additional Comments: I had a question about the calibration certificate. I spoke with Jennifer and she resolved the issue in about 10 minutes.

 

Position: Research Assistant
Instrument: ILT1400 Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: I was very satisfied with the overall experience. The representative was very timely in answering my emails. Also the calibration of the IL1400 was quick which has helped reduce down time from running experiments.

 

Position: Engineer
Instrument: lamp holder
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Alisha was my sales rep. She received our request and made sure the order (in this case just a sample) was fulfilled quickly. She also followed up to make sure we received the item and we were satisfied with it. Thank You Alisha !!

 

Position: Quality Calibration ISO Audit
Instrument: IL1400A
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Thanks you for the good service.

 

Position: Office Manager
Product: L57 lamp
Recommend ILT to Others? Yes
Additional Comments:
* Quick response when inquiring for quote.
* Product availability.
* Product pricing.
* Ability to purchase items with scheduled shipments for future delivery
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Other Important Company Characteristics:
* Dependability
* Quick response to inquiries
Additional Comments: We are always pleased with services provided by Gilway-ILT.

 

Position: Owner - Designer
Product: LEDs
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: We love your product quality and the awesome and friendly services!

 

Position: Ph.D. Visiting Scholarship Researcher
Product: UV-LEDs
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Somewhat Likely
Overall Satisfaction Product/Service Quality: Good
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Good
Additional Comments: Actually, I'm so satisfied because of your well-designed and proper quality of products. Additionally, your punctuality due to shipment is really fantastic. Your time and efforts are highly appreciated.

 

Position: Product Development at US Coatings/Adhesives Mfr.
Product: ILT-490
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Service folks were very helpful in resolving radiometer issue

 

Position: Administrative Assistant at US Sign Company
Product: ILT-FLX350-OS50
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: We have had experienced a great transaction each time we have placed an order.

 

Position: Quality System Manager at US Aircraft Electronics Mfr.
Product: J6523 Narrow Angle Luminance Probe
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Somewhat Likely
Any Additional Comments? We may be looking into a more up-to-date version of what we currently own.
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Never had any problems with the product or support.

 

Position: Partner At UK Manufacturing Company
Product: 1088 Specialty Lamp
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments? I FIND YOUR SALES OFFICE TO BE VERY HELPFUL AND POLITE. ALTHOUGH MY ORDER IS SMALL, THEY ALWAYS TREAT ME LIKE I'M A SPECIAL CUSTOMER AND MY PURCHASE MEANS A LOT TO THEM.
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Other Important Company Characteristics: YOUR CUSTOMER SERVICE / SALES OFFICE ARE ABOUT AS GOOD AS IT GETS, FAR BETTER THAN ALMOST EVERY COMPANY I DEAL WITH.
Additional Comments: THANKS FOR LOOKING AFTER US.

 

Position: QA Manager at US Company
Product/Service: Radiometer Calibration
Recommend ILT to Others? Yes
Any Additional Comments? The turn around time for an expedite was phenomenal! Thank you so much! Our engineers are happy engineers!
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Great Customer Service

 

Position: Measurement Engineer at US Company
Product/Service: ILT-490 Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: I recently sent in two ILT-490 radiometers on separate occasions for calibration in the past few months. The process was very easy on-line and the turn around time was exceptional. I am very pleased with the process and calibration certificate data/details. Thanks!!

 

Position: Sr. Process Engineer at US Company
Product: xrl340A Detector
Recommend ILT to Others? Yes
Any Additional Comments? Great customer service - were able to send a replacement within 1 day - we would have been shut down otherwise.
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments? Thank you!
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: great experience

 

Position: Sr. Lead Engineer at US Company
Product/Service: ILT1700 + SHD033 + filters (Calibration)
Recommend ILT to Others? Yes
Any Additional Comments? Good instrumentation and very good customer service: courteous and timely
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments? Not currently in the market for more instruments, but ILT is the first place I would look in the future.
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: I have ALWAYS been satisfied with the quality of ILT instrumentation and support.  Easy to use and very high quality.

 

Position: Calibration Technician at US Company
Product/Service: ILT1400A Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Great timely service.

 

Position: Purchasing at US Company
Product: ILT-FLX350-OS40
Recommend ILT to Others? Yes
Any Additional Comments?
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments?
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Very easy product to use and compact.

 

Position: Environmental Scientist at US Company
Product: ILT1700 and sed240
Recommend ILT to Others? Yes
Any Additional Comments?
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: it is a pleasure to work with your company

 

Position: Radiation Safety Officer at US Company
Instrument: Rental SED033/TBLU + SED623 IR detector
Recommend ILT to Others? Yes
Any Additional Comments? Helpful, knowledgeable staff
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Been using the IL1700 for years, recently (2012) had to replace our unit, bought a new ILT1700

 

Position: Logistics Coordinator at US Instrument Mfr.
Product: Lamp 5v .180A
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: So far so good!

 

Position: Sr Quality Tech at US Company
Product: IL1400A Calibration
Recommend ILT to Others? Yes
Any Additional Comments? Unbelievable turn around time! Received equipment in 3 days of sending out for cal.
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Good
Overall Satisfaction Technical Reps: Good
Additional Comments: Unbelievable turn around time! Received equipment in 3 days of sending out for cal.

 

Position: Energy Lighting Auditor at US Company
Product: ILTCPY-W55-GDL3
Recommend ILT to Others? Yes
Any Additional Comments? Customer loves the LED canopy light. They have had so many of their tractor trailer drivers compliment them on what a big difference it makes for them backing to the loading docks.
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Everyone at your company has gone over and beyond to help. What a pleasure - thank you all.

 

Position: Manager at US Company
Product: L1024 Lamps
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Very pleased how fast orders are shipped...very important to our customers!

 

Position: Aerospace Inspector at US Company
Product: L9404 Lamps
Recommend ILT to Others? Yes
Any Additional Comments? I was having a real hard time finding these lamps until I found your company - lots of great items - I will for sure recommend and come back to you for any lighting needs for my company and home.
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: very glad and satisfied with my purchase.

 

Position: Process Equipment Engineer at US University
Product: ILT1400 Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Thanks for a quick calibration turn around


Position: Director at Company in East Africa
Product: Lamps for lighting
Recommend ILT to Others? Yes
Any Additional Comments? Exemplary service to the customer. Looking forward to future business together.
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: We are glad that our opinion will be looked at in your customer survey, making us more than business partners.


Position: Purchaser at US Company
Product: ILTCPY-W50H-S-D
Recommend ILT to Others? Yes
Any Additional Comments? Order was processed very quickly.
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments? Sales help was very informative with confirmation/expediting & shipping info!
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: looking forward to a lot more business with ILT. Thank you


Position: Business Manager at US Company
Product: ILT74 Calibration
Recommend ILT to Others? Yes
Any Additional Comments? Quick turn around
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments? Excellent customer servcie
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Thank you

 

Position: President at US Sign Company
Product: ILT-FLX350-OS50
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Great customer service and knowledge about the products


Position: Operations & Compliance Manager at US Company
Product: ILT1400 Calibration
Recommend ILT to Others? Yes
Any Additional Comments? We currently are only using your calibration services for equipment we already own.
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Order was processed extremely well - thank you!


Position: Designer at US Company
Product: sign lighting
Recommend ILT to Others? Yes
Any Additional Comments?
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Ya'll always help with very do able solutions.


Position: Document Coordinator at US Company
Product: ILT390C Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Our company has been pleased with your calibration service and we have always received the proper documentation (certificate) with the returned device.


Position: Calibration Technician at US Company
Product: ILT1400A Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Good
Additional Comments: we have always had good service with International light. you are all ways helpfull when we have questions.


Position: Biomed Engineer at US Company
Instrument: ILT74CE Calibration
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: I purchased this ILT74CE from ______. Is it normal for it not to include an operators manual? (Manual was supplied by ILT at no charge.)

 

Position: Production / Purchaser at US Company
Product: CanopyLight led's - iltcpy-w50h-s-d
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Product was easily ordered & delivered in a timely manor. sales rep was very helpful with process & tracking info. Thank you.

 

Position: Buyer at US Company
Product: 1089-40 lamp
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Other Important Company Characteristics: Your company delivers the product on the date promised.
Additional Comments: Your factory sales person, Andrea M., is always polite, attentive and a genuine pleasure to work with


Position: QA Technician at US Company
Product: IL390B
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: Product calibrated as expected. Thank you


Position: CLIENT SERVICES MANAGER AT US COMPANY
Product: IL1700/SED033
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Excellent
Additional Comments: NONE


Position: Branch Operations Manager at US Company
Product: ILT-2X2-w65
Recommend ILT to Others? Yes
Any Additional Comments? nice new packaging
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Excellent
Overall Satisfaction Customer Service/Sales Personnel: Good
Overall Satisfaction Technical Reps: Good
Additional Comments: None.  Thank you for the nice product.

 

Position: Purchasing MGR at US Company
Product: MR4-1150
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Any Additional Comments? We are on blanket PO terms with annual usage of MR4-1150 around ___ pcs. Also randomly buying some other solutions.
Overall Satisfaction Product/Service Quality: Good
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Good
Additional Comments: Wanted to say Thanks to Andrea M. - our sales rep!


Position: Manager at Company in Israel
Instrument: ILT-77
Recommend ILT to Others? Yes
How Likely to Buy From ILT Again? Very Likely
Overall Satisfaction Product/Service Quality: Good
Overall Satisfaction Customer Service/Sales Personnel: Excellent
Overall Satisfaction Technical Reps: Good
Additional Comments: Good Respond to customers inqury.