Customer Support Specialist
Job Category: Sales/Marketing
Requisition Number: CUSTO001875
Posting Details
- Posted: November 10, 2022
- Full-Time
Location
Peabody, MA
Job Details
Description
About the Opportunity
Join world-class experts in finding answers to our customer’s toughest questions as a Part-Time Customer Support Specialist in Ocean’s Light Technologies organization. Ocean’s customer support organization is designed to accelerate and support our entire customer base. As a Part-Time Customer Support Specialist, you will work in a team setting with others in customer support, sales, and operations to achieve our sales objectives. You will partner with our customers to ensure prompt order entry and provide answers to questions they may have regarding lead times, pricing and offer supporting documents.
You will engage with customers across industries and company sizes to identify opportunities to exceed customers’ expectations and help them achieve their goals.
Through a natural curiosity and passion for servicing our customers, the successful candidate will:
- Demonstrate Ocean’s value and help customers envision a future working with our technologies for their application
- Ensure on-time customer deliveries and ensure RMAs and queries are answered promptly
- Work with our digital marketing team to capture customer orders and requests for information.
- Develop and build strong relationships with customers and internal stakeholders
- Leverage outbound social, digital, video, chat, phone, and in-person demonstration environments to effectively contact, sell to and manage our customers
- Develop and effectively manage high volume activity with 60–90-day action plans focused on driving revenue and delivering world-class customer experiences
- Support outside sales teams and customers with producing quotations, communication, and coordination to support teams outside the office
- Identify opportunities for repair and calibration service offerings.
About the Candidate
The ideal candidate brings a natural curiosity and passion for being an assistant, tackling ever-changing challenges, and has a knack for making things happen. A “can-do” attitude, collaborative spirit, and flexible work style are also essential in this role. This person should be a self-starter and bring extensive experience supporting customers’ needs.
- 2+ years of experience managing customer orders, order processing, and customer interactions with a proven track record of success.
- Familiarity with modern sales techniques and tools is helpful
- Experience with Salesforce, Office 365, and Oracle are helpful
- Self-starter with a track record of exceptional performance and goal achievement
- Strong interpersonal and collaboration skills
- Operate with high levels of passion and desire to work in a competitive yet collaborative environment with the capacity to learn about technical products and solutions quickly
- Excellent skills in planning, communication, analytical capabilities, and attention to detail
- An active curiosity about our staff and culture, our industry, and, importantly, understanding the true value of our sales proposition
- Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity
- Strong bias for action, a high sense of urgency and the ability to drive results
- High standard of ethics and integrity
- Bachelor’s degree or higher preferred
About the Perks
Ocean Insight offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Shipping Technician
Job Category: Production
Requisition Number: SHIPP001869
Posting Details
- Posted: November 9, 2022
- Full-Time
Locations
Peabody, MA 01960, USA
Job Details
Description
Join world-class experts in finding answers to our customers toughest questions as a Shipping Technician in Ocean’s Light Technologies organization designed to bring deep understanding of internal and external trends and process to drive growth.
About the Candidate
Our ideal candidate will bring the following knowledge and experience:
Role and Responsibilities:
- Final packaging of weekly consolidated and drop shipments
- Final packaging and shipping of daily orders
- Clean and well organized work area
- Assist in packaging station responsibilities
- Communication of issues to shipping lead and warehouse manager in a timely manner
- Obtain 99.8% correct shipments
- Picking sales orders and work orders
- Cycle Counts
- Receiving and inspecting incoming RMAs and stock
- Learn to review internal orders
- Ability to listen and execute
Qualifications and Educational Requirements:
- Minimum 1-year related warehouse experience
- High school diploma or equivalent
- Attention to detail, ability to multi-task, ability to work alone and/or in groups
- Troubleshooting skills is a plus
- Ability to learn new skills in a timely manner, interpret visual aids and work overtime when needed.
- Ability to navigate basic computer software
- Good English reading comprehension
About the Perks
Ocean Insight offers a comprehensive compensation package and a suite of health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Systems/Accessories Assembler
Job Category: Production
Requisition Number: SYSTE001868
Posting Details
- Posted: November 9, 2022
- Full-Time
Locations
Peabody, MA 01960, USA
Job Details
Description
About the Company
Join world-class experts in finding answers to our customers toughest questions as a Systems/Accessories Assembler in Ocean’s Light Technologies organization designed to bring deep understanding of internal and external trends and process to drive growth. As our Systems/Accessories Assembler, you will perform a variety of tasks involved in the conversion of raw materials into finished goods, being responsible for the assembly, soldering, rework and inspection of various electronic, optical electronic components, PC boards, optical components, lamps and LED’s.
Through a natural curiosity, passion, initiative and independent judgement, the successful candidate will:
- Hand solder printed circuit boards for instruments, detectors and connectors
- Solder wires
- Apply shrink tubing
- Assemble instruments, detectors and sub-assemblies with little supervision
- Paint, epoxy, engrave and test various optical assemblies and detectors
- Perform inline testing, monitor quality, track and document results
- Perform repairs on detectors and optical assemblies in for service
- Follow work orders, report shortages and/or discrepancies, log serial numbers
- Perform basic operations using test equipment and industrial controllers to test and calibrate equipment, documenting test results
- Ensure proper procedures are followed and quality standards are maintained
- Maintain a clean, safe and organized work area
- Regular, dependable and punctual attendance is an essential function of this job
About the Candidate
Our ideal candidate will bring the following knowledge and experience:
- Ability to use Venires, Calipers
- Have working knowledge of work orders, process sheets, engineering drawings, specifications and documentations
- Have full understanding and practices of proper material handling
- Experience in use of hand tools (wire strippers, pliers, cutters, termination tools, heat gun)
- Proficient in electrical and mechanical assembly
- Flexibility to learn other production areas within Ocean’s Light Technologies organization
- Attention to detail, able to use soldering tools, good dexterity, ability to multi-task, and ability to work alone and in groups
- Ability to learn new skills in a timely manner, interpret visual aids and work overtime when needed
- Strong analytical and process skills
- Work effectively and collaborate with diverse, cross-functional teams
- Customer-centric attitude
- Team player and contribute to the Ocean’s Light Technologies team
Minimum Qualifications
- High school diploma or equivalent
- One to three years of experience working with electronic instruments and repairs
- Knowledge in Excel and other Microsoft applications (PPT, Outlook, etc.) desired
- Knowledge of KPI’s and how they can contribute
- Ability to think and act quickly
- Ability to read schematics
- Ability to complete IPC-J-STD-001 solder certification within one year
- Excellent oral and written communications skills
About the Perks
Ocean Insight offers a comprehensive compensation package and a suite of health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Customer Support Specialist
Job Category: Sales/Marketing
Requisition Number: CUSTO001874
Posting Details
- Posted: November 9, 2022
- Part-Time
Location
Peabody, MA
Job Details
Description
About the Opportunity
Join world-class experts in finding answers to our customer’s toughest questions as a Part-Time Customer Support Specialist in Ocean’s Light Technologies organization. Ocean’s customer support organization is designed to accelerate and support our entire customer base. As a Part-Time Customer Support Specialist, you will work in a team setting with others in customer support, sales, and operations to achieve our sales objectives. You will partner with our customers to ensure prompt order entry and provide answers to questions they may have regarding lead times, pricing and offer supporting documents.
You will engage with customers across industries and company sizes to identify opportunities to exceed customers’ expectations and help them achieve their goals.
Through a natural curiosity and passion for servicing our customers, the successful candidate will:
- Demonstrate Ocean’s value and help customers envision a future working with our technologies for their application
- Ensure on-time customer deliveries and ensure RMAs and queries are answered promptly
- Work with our digital marketing team to capture customer orders and requests for information.
- Develop and build strong relationships with customers and internal stakeholders
- Leverage outbound social, digital, video, chat, phone, and in-person demonstration environments to effectively contact, sell to and manage our customers
- Develop and effectively manage high volume activity with 60–90-day action plans focused on driving revenue and delivering world-class customer experiences
- Support outside sales teams and customers with producing quotations, communication, and coordination to support teams outside the office
- Identify opportunities for repair and calibration service offerings.
About the Candidate
The ideal candidate brings a natural curiosity and passion for being an assistant, tackling ever-changing challenges, and has a knack for making things happen. A “can-do” attitude, collaborative spirit, and flexible work style are also essential in this role. This person should be a self-starter and bring extensive experience supporting customers’ needs.
- 2+ years of experience managing customer orders, order processing, and customer interactions with a proven track record of success.
- Familiarity with modern sales techniques and tools is helpful
- Experience with Salesforce, Office 365, and Oracle are helpful
- Self-starter with a track record of exceptional performance and goal achievement
- Strong interpersonal and collaboration skills
- Operate with high levels of passion and desire to work in a competitive yet collaborative environment with the capacity to learn about technical products and solutions quickly
- Excellent skills in planning, communication, analytical capabilities, and attention to detail
- An active curiosity about our staff and culture, our industry, and, importantly, understanding the true value of our sales proposition
- Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity
- Strong bias for action, a high sense of urgency and the ability to drive results
- High standard of ethics and integrity
- Bachelor’s degree or higher preferred
About the Perks
Ocean Insight offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)